Street Light Outage

Storm Contacts: Please see the information below on how to report a streetlight outage. 

West Penn Power

First Energy Lights the Way for Local
Communities: Report Streetlight Outage 

The glow of a streetlight serves as a “welcome” sign for towns and neighborhoods of all sizes throughout our utility service territory.
And customers, like you, play an instrumental role in helping the company maintain reliable streetlight service across local communities. 

“Streetlights are essential to our communities, from supporting safety and security to helping to project an image of being a thriving
place that is ‘open for business’ to residents and visitors,” said Gary Grant, vice president of customer service at FirstEnergy Corp. “They also send a positive signal to customers that we’re providing the service they expect and deserve.” 

Ensuring the streetlights come on each night is very important, from both a company and customer perspective, said Grant, noting that
improved street lighting can help reduce crime in local neighborhoods and communities.  “We rely on our customers to contact us when they see that a light is out on their street corner or along a road because it’s a critical step in our efforts to make timely repairs,” he said. 

Streetlight outages are most commonly reported in the fall months, as the days get shorter and customers can see that a light is out on
their way home from work. When a customer report comes in, our utility line crews and troubleshooters are responsible for making streetlight repairs as quickly as possible -
typically within 3 days. 

Here are the best ways to report a streetlight outage: 

·        Call us at 1-888-LIGHTSS (1-888-544-4877) and say “streetlight” after the greeting. 

·        Use this link to report the lighting problem online.   

·        When reporting an outage, let us know: 

o        Your name and phone number (in case we need more information). 

o        Address where the streetlight is located
(nearest house or business address and the nearest cross street). 

o        Number on the utility pole.  

o        What is wrong with the streetlight (damaged
pole; broken light fixture; light is off at night, on during the day, or

Customer Service

  •  For general day-to-day business inquiries is 800-686-0021
  • Interactive Voice Response (IVR) system
  • Published in local phone directories
  • Recognizes incoming caller's phone number and attempts to identify caller's account information  

Streetlight Outage

  • Fax Streetlight Malfunction Form to 877-445-6369
  • Call 888-544-4877 or
  • On-line at then click on Report An Outage; click on Report a Streetlight Problem or Report Multiple Streetlight Problems.
  • Please include a pole number or a specific address or West Penn Power will not be able to locate the pole.

 Phone Reporting:

  • Call 1-888-544-4877 during normal business hours.
  • For type of outage, respond "Street Light Problem".
  • When asked for phone number, respond "I don't have it".
  • When asked if account number is available, respond "no".
  • These responses typically route the call to a representative.

Tree Work

On-line at then click West Penn Power (bottom of screen); click on Request Tree Work; click Online Form.

Power Outage

  • 888-544-4877
  • Interactive Voice Response (IVR) system
  • Recognizes incoming caller's phone number and attempts to identify caller's account information
  • During outages, operators have access to the same details as the media

View current power outages at then click Outages; click Current Outages